Privacy Policy

Information We Collect

Identifiers you provide directly: your name, email address, phone number, and billing information when you register, purchase a package, or contact support.

Technical information collected automatically: your IP address, browser type, device information, and server logs, gathered through standard web server logs and cookies.

Payment information: payments are processed by third-party payment processors. We do not store your raw card numbers on our servers.

How We Use Your Information

• To provide, operate and authenticate your access to our services.
• To process orders, subscriptions and issue receipts.
• To provide customer support and respond to your enquiries.
• To meet our legal, tax and accounting obligations.

AI-Assisted Analysis of Your Data

If you upload trading statements, account data or related files for analysis, that data may be processed by third-party AI service providers on our behalf to generate analytics, insights and reports for you. This data is used solely to deliver the analysis you requested and is never sold.

Cookies We Use

• Language preference — remembers whether you are viewing the site in English or Chinese.
• Sign-in session — keeps you signed in securely between visits.
• Referral attribution — remembers a referral code for a short period so the member who invited you is correctly credited.

You can control cookies through your browser settings; disabling some cookies may affect how the platform functions.

How We Share Your Information

We do not sell your personal data. We only share it with service providers who need it to operate the platform, including payment gateways, cloud hosting providers, and transactional email services, each bound by confidentiality and data-protection obligations.

Your Rights

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data, subject to our legal and accounting retention obligations.
• Opt out of non-essential communications.

To exercise any of these rights, contact us at privacy@thenextlevel.live.

International Data Transfers & Non-Malaysian Users

We may process and store your personal data on secure servers located outside your country of residence (including Malaysia and Singapore). By submitting your data or using our services, you consent to this cross-border transfer.

Additional Rights for Overseas Users (GDPR & Global Standards)

If you reside outside Malaysia (including the European Economic Area, United Kingdom, or Singapore), you may have additional statutory rights regarding your personal information, including:

• The right to request the permanent erasure of your personal data ("Right to be Forgotten").
• The right to restrict or object to certain types of processing (such as direct profiling or automated decision-making).
• The right to data portability (requesting your data in a structured, machine-readable format).
• The right to withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please email our Data Protection contact at privacy@thenextlevel.live.