Refund Policy

Digital Goods Are Final

All digital goods and services sold on the platform — including VIP membership packages and marketplace EA/indicator licences — are final and non-refundable, except in the following circumstances:

• The delivered product or service is verifiably defective and our support team does not resolve the defect within 7 business days of your report.
• You were charged more than once for the same order (duplicate billing).

Subscription Packages (Quarterly & Yearly)

Quarterly and Yearly VIP packages may be cancelled at any time. Cancellation takes effect at the end of your current paid billing cycle, and you retain access to your VIP benefits until then. We do not provide prorated refunds for the unused portion of a partial billing period.

Lifetime Package & Marketplace Licences

The Lifetime VIP package and marketplace EA/indicator licences are one-time purchases. They are covered by the defect and duplicate-billing exceptions above and, being one-time purchases, carry no recurring billing cycle to cancel.

How to Request a Refund

To request a refund, email billing@thenextlevel.live within 14 days of your purchase with your order number, the email address used for the purchase, and a description of the issue (including screenshots where relevant).